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We want you to be fully satisfied with the choice you have made. If, for any reason, you are not happy with the item and wish to return it or exchange it, please give us a note within 14 working days of receipt on our e-mail address. This 14 days period starts from the date the goods have been signed for.

Please ensure the item(s) are in their original conditions and packaging, with all tags attached. Ensure that the lingerie is tried on over your own lingerie – we will not accept returns of the lingerie that has been damaged or worn.

Shipping/postage costs for sending goods back are paid by the customer .Please ensure that you use a courier or a registered service to send the goods back to us, because they are in your care now.

After receiving the product(s) from you, our team will contact you within 5 working days. A refund will be made within max 14 working days () except shipping costs (check the requirements listed in paragraph above).