- Purchase policy
The available language of the contract is English for all international orders.
By placing an order on our website you purchase a contract with us. The purchase offer is considered placed after you press the button «Place the order». We reserve the right to refuse service to anyone for any reason at any time.
The purchase contract with us, which is you and Prive Bel, will become effective only at the time of dispatch of the ordered goods.
We reserve the right to refuse the order in the following cases : the product is not in stock /or it cannot be manufactured, authorization for your payment was not received, restrictions applied to shipping destination of order/
2. Product availability
Prive Bel products in stock are ready for dispatch from our warehouse. However, in case that a product in stock can not be dispatched, you will be notified by email or phone. Products not available for order will be produced after receiving your confirmation. Usually production time is between 15 and 30 working days. In case of delay, you will be notified by email or phone.
Presentation of items on our website are presented in the form of digital photographs. Minor differences between presentation and the actual products are not considered a default.
3. Price policy
Prices shown on the website are in Euro. Prices include VAT. We reserve the right to change the price of a product anytime without notifying you. If your order is from a country not served as DDP, you are responsible for all taxes and duties established by your local customs authority.
If your credit or debit card is not denominated in Euro exchange rate will be apply.
4. Payment security
To insure that your shopping on our website is safe, Prive Bel use SSL protocol to protect your data and secure host environment. The accepted methods of payment are Credit Card, bank transfer and by Fan Courier delivery.
Payment by credit card
Credit card accepted are : all
Payment will be debited from your card at the time of shipping your order
For reason of security, our accountant department may ask for further details before accepting the order
By using the credit card for transaction you declare that you are the owner or you have authorization to use it
5. Shipping policy
6. Returns and Exchanges policy
Any item purchased on our website can be returned within 14 days of receiving your order without stating any reason.
In order to return an item please follow the steps:
- Write us an email with order number and reason why you want to return it. In case of return without completing the return request , we reserve the right to refuse the returned package.
- Arrange a collection with all tags attached, in original packaging and accessories. We will not accept items that have been damaged or worm, washed or altered in any way. In this case the package may be sent back to you without refund.
We collect information from you to place an order, to subscribe to our newsletter. When you are ordering on our site you may be asked to enter your : name , address, email and another information. However, you can visit out site anonymously.
Any information we collect from you we are used for following way:
- To personalize your good experience
- To improve our website
- To improve customer service
- Your personal information whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason, without your consent
- To send periodic emails with news, updates service information, etc
We offer the use of secure server via SSL to keep information confidential.
Yes we do.